Privacy Policy
Last Updated: October 16, 2026
- We take your orders through Gmail and ask only for the information needed to process and deliver your order.
- We never sell your personal information.
- You can contact us by email to request access to, correction of, or deletion of your information.
- Never share passwords or verification codes with anyone claiming to represent our website.
1. Our Commitment to Your Privacy
At our website, protecting our customers’ privacy, personal information, and order security is one of our highest priorities. We understand the importance of online privacy and are committed to handling customer information responsibly, transparently, and securely.
We have learned valuable lessons from the mistakes made by others in the online industry. We aim to avoid similar mistakes by prioritizing customer confidentiality, secure communication, and reliable order management.
2. Why We Accept Orders Through Gmail
We use Gmail as our primary order communication channel to help us manage customer requests, maintain clear communication, and keep order-related information organized.
By receiving orders through Gmail, we aim to reduce unnecessary exposure of customer information and maintain a more controlled process for communicating with customers about their purchases.
Customers should provide only the information necessary to process their orders. We do not encourage customers to share unnecessary personal or sensitive information.
3. Information We Collect
Depending on the nature of an order, we may collect the following information:
- Email address: To communicate with customers and confirm order details.
- Order information: Details about the product or service requested.
- Delivery information: Only the details necessary to fulfill delivery, where applicable.
- Customer communication: Relevant messages required to answer questions, resolve issues, or provide order updates.
We aim to collect only the information reasonably necessary to provide our services.
4. How We Use Customer Information
Customer information may be used exclusively for legitimate business purposes, including:
- Processing and confirming orders.
- Communicating about order status and delivery.
- Providing customer support.
- Resolving order-related problems.
- Preventing fraud, unauthorized access, and misuse of our services.
- Meeting applicable legal obligations.
We do not intend to use customer information for purposes unrelated to the services requested.
5. Data Protection and Security
We take reasonable steps to protect customer information against unauthorized access, disclosure, alteration, or misuse.
We also encourage customers to use their own secure email accounts and never share passwords, verification codes, or other account credentials with anyone claiming to represent our website.
Although we take privacy seriously, no email service or online communication method can guarantee absolute security.
6. Sharing of Customer Information
We do not sell customers’ personal information.
Customer information is shared only when reasonably necessary to fulfill an order, operate our services, comply with applicable law, or protect against fraud and security threats.
Gmail is used as our order communication channel. This alone does not mean that our website has an official partnership with Google. Any claim of an official partnership will be made only if it has been formally established and can be verified.
7. Data Retention and Deletion
We retain customer information only for as long as reasonably necessary to fulfill orders, provide support, maintain relevant business records, and meet legal requirements.
Customers may contact us to request access to, correction of, or deletion of their personal information, subject to applicable legal and operational requirements.
8. Third-Party Services
We may rely on third-party services, including Gmail, to communicate with customers and manage orders. Those services operate under their own privacy policies and terms.
We encourage customers to review the privacy policies of any third-party service they use.
9. Changes to This Privacy Policy
We may update this policy when our business practices, security procedures, or legal requirements change. Any updated version will be published on this page with a revised update date.
10. Contact Us
If you have questions about this Privacy Policy, how your information is handled, or how to request the deletion of your data, please contact us through our official customer support email address.
Email: glowlab.co.in@gmail.com
Your Privacy Matters. Your Trust Matters. Your Security Comes First.
We are committed to providing a responsible, transparent, and secure customer experience with every order.